Key milestones, such as a wedding, a new job, or the birth of a child, transform a client's life and financial health in many ways. Financial advisors must recognize and acknowledge significant life milestones to adjust and tailor clients' financial plans.  

Meenu Agarwal, a three-year MDRT member from South Delhi, India, points out the skill of being an effective financial advisor rests in converting a potential rejection into acceptance. "A well-trained advisor provides genuine advice, builds relationships, answers client questions, and emerges as an intelligent service provider by solving client needs." 

Pramod Kumar Agarwal, another MDRT member from Howrah, India, agrees with this assessment. He highlights the importance of effective communication with clients and staying informed about their life events and milestones. "By planning regular check-ins, advisors can advise financial adjustments and smooth transitions in case of sudden changes." 

Meenu offers an example. "In a follow-up call, a client mentioned that their first child was about to be born. I updated their financial plan to include education savings accounts, life insurance policies with higher coverage, and a more aggressive savings plan. It helped me gain their trust and meet client expectations." 

Taking the customized route  

An excellent way to stay connected is by creating client profiles that include personal and financial details where vital events such as weddings, births, and academic milestones are documented.  Meenu explains, "A long-term client informed me about their child's upcoming college admission. The client profile helped me proactively reach out and discuss college funding strategies. We adjusted their investment portfolio to ensure they had sufficient funds when tuition fees were due, thereby reducing the financial commitments." 

Meanwhile, Pramod highlights the benefits of automated alerts and reminders.  He states by integrating client management systems with calendar applications or task management tools, automated reminders prompt advisors to reach out to clients proactively. He suggests leveraging family events and celebrations as opportunities to discuss financial planning matters with clients. 

"For instance, advisors can offer financial advice during family gatherings or reunions where multiple generations may be present. By fostering open conversations about money management, inheritance planning, and wealth transfer strategies, advisors can help clients navigate important life transitions while strengthening family ties," Pramod says.  

Social media monitoring  

Social media is an excellent tool for tracking key client milestones. Meena and Pramod reckon platforms such as Facebook, LinkedIn, and Instagram are vital. By staying connected with clients online, advisors can demonstrate attentiveness and willingness to support them through life's milestones. 

Meenu recalls a LinkedIn post about a client's job promotion prompted her to congratulate the client. "I discovered they were keen on investing the increased income. I included more aggressive investment options, aligning with their new financial goals and risk tolerance." Staying aware of a client's social media profile is very helpful for client satisfaction and the financial advisor's career trajectory.  

Krishna Agarwal, a three-year MDRT member from Jharkhand, India, reckons social media platforms offer valuable insights into clients' personal and professional achievements, such as job promotions, home purchases, or travel experiences, that financial advisors can leverage to help clients with their financial planning.   

Conducting annual financial reviews 

Pramod emphasizes the importance of annual financial reviews as they are a good way to reassess clients' goals, priorities, and circumstances.  

Krishna quips, "They help advisors review clients' financial plans, evaluate their progress towards their goals, and identify any changes or adjustments needed." 

Meenu agrees and says, "We discovered the importance of a review when a client disclosed his health issues. We were able to intervene in time, calibrate their financial portfolio and pivot their investments towards more conservative, income-generating assets to ensure financial stability and address potential medical expenses, helping the client in challenging times." 

Taking a proactive approach to recognize crucial client milestones and adjusting their plans accordingly will allow advisors to provide valuable support and guidance throughout their clients' lives. 

 

Contact: MDRTeditorial@teamlewis.com